DELIVERY and RETURNS

WHEN WILL MY ORDER BE DELIVERED?

All orders placed on our website will be processed the next working day before 15pm. The order will
be dispatched the same day for UK delivery which take approx. 2 days. 

Please note: That in the occasional case, the delivery may take longer due to costums 

Important

Please use the above table only as a guide. It does not take into account Bank Holidays, extremely
busy periods or periods affected by exceptional circumstances. If in doubt, please Tel. 0031 347 320
888 or Contact Us
PARCEL DELIVERY CHARGES
We provide FREE DELIVERY on all UK mainland orders over £40,-

Service Type: DPD Courier Pack Delivery – £7.99 For all orders below £40,-

KEEPING YOU INFORMED

We require a mobile phone number and/or valid email address from you when ordering as this will
enable you to receive automated updates from us regarding your order status, as well as updates
from the couriers once they have collected your order from us.

UNSIGNED DELIVERIES

If you won’t be in to receive your delivery, you can enter special delivery instructions in the
Comments/Special Delivery Instructions; box on the Delivery Information; page of the site. This will
allow us to instruct our delivery partners to leave your parcel where you have instructed at your own
risk. Any subsequent loss or damage to the parcel or goods are not the responsibility of SPRO Ltd.
and as such cannot be replaced or refunded.

UNSUCCESSFUL DELIVERIES

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated
shipping address, the courier will leave a card at the delivery address. This card will display a phone
number and consignment number. To arrange another delivery time and date, the purchaser must
contact the local depot using the number supplied and quote the consignment number shown on the
card.

YOUR FEEDBACK

As with all sectors of our business we always strive to improve the quality of the service we provide.
If you think we can improve our delivery service, please let us know. Tel. 0031 347 320 888 or
Contact Us

YOUR GUARANTEE and OUR REFUND POLICY

Our refund policy runs alongside your rights under the Distance Selling Regulations and allows you to
cancel your contract with us (e.g. if your product is not wanted) within 7 working days of receipt.
If you are not satisfied with the goods supplied by SPRO, they are faulty or they are not as we
described on our website, they can be returned to us as long as you contact a member of staff by
phone on 0031 347 320 888 within 7 days of your goods being delivered.
To enable us to replace, exchange or credit your goods they must be returned to SPRO Ltd. within 3
working days of a member of our staff agreeing they can be returned to us. The goods must be
returned in full, must be in original, undamaged packaging and must be in perfect condition for
resale.
If the condition of the goods you receive is faulty, or are not as we’ve described on the website, we’ll
pay for the postage and the goods can be sent back to SPRO Ltd. for replacement or a credit.
If you simply don’t like them, you can still return them for replacement or a credit, but you would
have to pay the cost of postage. We can arrange to have them picked up from you if you prefer – in
this case we’ll arrange a convenient time for you and charge you our actual cost of collection, nothing
will be added. This cost would be deducted from your refund or the value of your replacement
goods.

CLOTHING

We will endeavour to provide accurate information regarding size and fit of garments on our
website, however in the event of wanting to refund or to exchange items of clothing, please contact
the office on 0031 347 320 888 so this can be discussed.
In the case of returns, all parcels should contain your order number, contact telephone number and
be addressed to:

SPRO N.V.
Hagenweg 5-a
4131LX Vianen
The Netherlands

Upon receipt we will contact you to arrange a refund or exchange, as necessary. If an exchange is
required (unless the garment is faulty) then a fee of £7.99 will be payable to cover carriage costs.
Please Note:

Failure to return (or have available for collection) any products you wish to be replaced or credited to
SPRO Ltd., in full, in undamaged packaging, in perfect condition for resale (unless faulty) will result in
a loss of rights for product replacement, exchange or credit from SPRO Ltd.
Faulty goods must also be returned in full if a credit, replacement, or exchange of goods is sought.